1. Standard Returns: Customers can initiate a return within 7 days from the date of delivery for most items.
2. Defective or Misrepresented Items: In accordance with statutory legal norms, returns for damaged, defective, or incorrect products (e.g., wrong size sent by seller) are accepted immediately.
2. Eligibility Criteria
To qualify for a standard refund or exchange, apparel items must meet the following strict conditions:
- Unworn Condition: Items must be entirely unused, unwashed, and free of stains, perfume, or signs of wear.
- Tags Intact: All original price tags, brand labels, and barcode stickers must remain securely attached.
- Original Packaging: Items must be packed back into their original brand boxes or protective zip bags.
3. Non-Returnable Items
For hygiene and health safety regulations, the following categories cannot be returned for a simple change of mind:
- bodysuits
- Custom-made, tailored, or altered clothing
4. Refund Process & Timelines
- Refund Method: Approved returns are credited back directly to the customer's original payment method or via store credit, based on client preference.
- Processing Windows: Once our warehouse receives and inspects the return package, refunds are initiated within 7 to 14 business days in compliance with payment gateway norms.
- Shipping Fees: Shipping fees are fully covered by the business if the return is due to a mistake on our part (faulty or wrong item). Standard change-of-mind returns may incur a nominal return shipping fee.
5. Statutory Consumer Disclosures
Per e-commerce compliance guidelines, we provide direct transparency to our consumers:
- Grievance Redressal: If you encounter unresolved issues with a return, you may file a formal complaint with our designated Grievance Officer at support@aclifestyle.in.
- Tracking: Every registered return or complaint will receive a unique ticket number to allow transparent progress tracking.